Refund policy

Starting online returns is easy

Enter your email address and verification code to sign in.
Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit.
Once your request is approved, you will get email update notifications with shipping guidelines.

Return Period

You may request a return within 7 days of receiving the item.

Eligible grounds for return

(1) No-reason return (within 7 days)

Returns are accepted without requiring a reason, provided that:

(a) The product is unused and unopened

(b) The seal and outer packaging are intact

(d) The item is handed back in proper condition

The Seller reserves the right to assess the condition of the returned product. The decision of the Seller regarding return eligibility shall be final.

(2) Returns accepted even if opened (within 7 days)

A return will also be accepted if:

The product was damaged or broken during transit, or
An incorrect product was delivered

Proof of purchase

A valid order number / invoice is required to process any return.

What items are non-returnable / non-refundable?

For hygiene and safety reasons, products that have been opened, unsealed, or tampered with cannot be accepted for return, unless they were damaged during transit or incorrect products were delivered.

Non-returnable items:

Opened or used products
Products with seal or packaging tampered
Gift cards
If there are any questions about a specific item, please contact us before initiating a return request.